Product Exchange Policy

whoami
PRODUCT EXCHANGE (7-Day One Time FREE Size Exchange )
 
     whoami logo (EXCLUDING both ways HKD$22 shipping costs) (Hong Kong & Macau)
     whoami logo (EXCLUDING both ways HKD$56 shipping costs) (Taiwan)
     whoami logo (EXCLUDING both ways HKD$200 shipping costs) (Rest of the World)

What should you do If  you found the product is not fit? No worries, we offer 1 time free size exchange ! (EXCLUDING BOTH WAYS shipping costs for exchange)

Exchange Procedure

  1. The return request should be made within 7 days of receiving the items, otherwise it is NOT acceptable.
  2. You must inform us beforehand about the return via e-mail  info@whoami.com.hk or other means, state clearly your order number, what size you ordered and what size you want to exchange. We will check the availability of the required item. You may choose to exchange to other products or you could store the credit. 
  3. Once we accept your return request, a return address will be given to you by e-mail or other means. (normally it will take 2 working days)
  4. Please return the items within 3 days (except public holiday) of receiving our reply, and please include a note in the parcel with your order number.
  5. You will be responsible for the return and exchange shipping cost. Please return items by SF Express or register mail or courier prepaid, please remember to ask your courier/ post office for a proof of posting certificate (or waybill) and keep it safe for our reference.
  6. Once your return is received and inspected, we will inform you that we have received your returned items, and notify you of the approval or rejection of your return request by e-mail or other means. If you are approved, we will contact you for the return. 
  7. After receiving the returned items, it requires 7-14 days for restocking the required item and we would further send notice for the delivery. 
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