Return and Refund Policy

whoami return and refund
whoami logo FREE exchange for Faulty Items 
     whoami logo (FREE both ways shipping costs) (Hong Kong & Macau)
     whoami logo (FREE both ways shipping costs) (Taiwan)
     whoami logo (FREE both ways shipping costs) (Rest of the World)

whoami logo Failure of Product Fulfillment (No Stock)
     whoami logo EXCHANGE for different products / 
     whoami logo STORE credit (NO valid date) / 
     whoami logo FULL REFUND
       (EXCLUDING HKD$22 one way shipping costs for 'one size' products returning)

All items are inspected before being sent out to customers to ensure good quality of your purchase orders.  In case of manufacturing fault, please send e-mail to info@whoami.com.hk or by other means and attach photos of faulty items (1 picture of damaged part and 1 picture of item as a whole) to request a return & replacement.  We bear the return shipping costs and replacement will send to you ASAP.  Please note that we can only arrange replacement for the same product in same size and color, if that item is no longer available, you could choose to 
1. Exchange to other products
2. Store credit
3. Full refund for the faulty items

The following conditions are not considered to be FAULTY:

  • Damage as a result of wear or wash
  • Small and unapparent dirt
  • Color discrepancy: product color may be slightly different when viewing with different monitors.  Individual perception of color and lighting effect when product photo shooting will also affect products displayed in the pictures.
  • Size tolerance: due to different materials and different methods of measurement, please allow around 2 inch/ 5 cm discrepancy on the size.
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